{"id":89,"date":"2026-08-09T20:36:25","date_gmt":"2026-08-09T17:36:25","guid":{"rendered":"https:\/\/sahbavape.com\/refund-returns-policy-en\/"},"modified":"2026-08-10T12:35:09","modified_gmt":"2026-08-10T09:35:09","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/sahbavape.com\/en\/refund-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"refund-container\" style=\"direction: ltr; max-width: 1100px; margin: 0 auto; padding: 20px; color: #2D3748; line-height: 1.8;\">\n<p>    <!-- Hero Header --><\/p>\n<div style=\"background: linear-gradient(135deg, #1A1D20 0%, #2D3136 100%); border-radius: 16px; padding: 40px 30px; text-align: center; color: #ffffff; margin-bottom: 40px; box-shadow: 0 10px 30px rgba(0,0,0,0.15); border-bottom: 4px solid #E51923;\">\n<div style=\"display: inline-block; background: rgba(229, 25, 35, 0.15); color: #E51923; padding: 6px 18px; border-radius: 50px; font-weight: 600; font-size: 14px; margin-bottom: 15px; border: 1px solid rgba(229, 25, 35, 0.3);\">\n            Sahba Vape Store &#8211; State of Kuwait\n        <\/div>\n<h1 style=\"margin: 0 0 15px 0; font-size: 32px; font-weight: 800; color: #ffffff; letter-spacing: -0.5px;\">Refund &amp; Returns Policy<\/h1>\n<p style=\"margin: 0; font-size: 16px; color: #A0AEC0; max-width: 750px; margin: 0 auto;\">\n            In accordance with Kuwait Consumer Protection Law, <strong>Sahba Vape<\/strong> provides a fair and transparent return and exchange policy to safeguard customer rights.\n        <\/p>\n<\/p><\/div>\n<p>    <!-- 14 Days Notice Badge --><\/p>\n<div style=\"background-color: #FFF5F5; border-left: 5px solid #E51923; border-radius: 12px; padding: 20px 25px; margin-bottom: 35px; box-shadow: 0 4px 12px rgba(229, 25, 35, 0.06); display: flex; align-items: center; gap: 15px;\">\n<div style=\"background-color: #E51923; color: #ffffff; padding: 12px 18px; border-radius: 10px; font-weight: 800; font-size: 18px; text-align: center; flex-shrink: 0; min-width: 80px;\">\n            14 Days\n        <\/div>\n<div>\n<h4 style=\"margin: 0 0 5px 0; color: #9B2C2C; font-size: 18px; font-weight: 700;\">Kuwait Consumer Rights Protection<\/h4>\n<p style=\"margin: 0; color: #742A2A; font-size: 14.5px;\">\n                Under Kuwait Consumer Protection Law, customers have the right to exchange or return products within <strong>14 days<\/strong> of purchase, subject to meeting the required conditions listed below.\n            <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<p>    <!-- Main Content Cards --><\/p>\n<div style=\"display: grid; gap: 25px;\">\n<p>        <!-- Section 1: Required Conditions --><\/p>\n<div style=\"background: #ffffff; border: 1px solid #E2E8F0; border-radius: 14px; padding: 25px 30px; box-shadow: 0 4px 15px rgba(0,0,0,0.03);\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 20px;\">\n                <span style=\"background: #E51923; color: #ffffff; width: 32px; height: 32px; border-radius: 8px; display: inline-flex; align-items: center; justify-content: center; font-weight: 700; font-size: 15px;\">\u2713<\/span><\/p>\n<h3 style=\"margin: 0; font-size: 20px; font-weight: 700; color: #1A1D20;\">Conditions for Returns &amp; Exchanges<\/h3>\n<\/p><\/div>\n<p style=\"margin: 0 0 15px 0; color: #4A5568; font-size: 15px;\">All of the following conditions must be met jointly:<\/p>\n<div style=\"display: grid; gap: 12px;\">\n<div style=\"background: #F8FAFC; border-radius: 10px; padding: 15px 20px; border-left: 3px solid #E51923;\">\n                    <strong style=\"color: #1A1D20; font-size: 15.5px;\">1. Original Invoice:<\/strong><br \/>\n                    <span style=\"color: #4A5568; display: block; margin-top: 4px;\">No return or exchange request will be accepted without presenting the original purchase receipt or confirmed order ID.<\/span>\n                <\/div>\n<div style=\"background: #F8FAFC; border-radius: 10px; padding: 15px 20px; border-left: 3px solid #E51923;\">\n                    <strong style=\"color: #1A1D20; font-size: 15.5px;\">2. Original Sealed Condition:<\/strong><br \/>\n                    <span style=\"color: #4A5568; display: block; margin-top: 4px;\">The item must remain sealed in its original factory packaging and must not have been opened or used under any circumstances.<\/span>\n                <\/div>\n<div style=\"background: #F8FAFC; border-radius: 10px; padding: 15px 20px; border-left: 3px solid #E51923;\">\n                    <strong style=\"color: #1A1D20; font-size: 15.5px;\">3. Packaging Integrity:<\/strong><br \/>\n                    <span style=\"color: #4A5568; display: block; margin-top: 4px;\">The outer packaging must be completely free from tears, scratches, or external damage.<\/span>\n                <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>        <!-- Section 2: Non-refundable Items --><\/p>\n<div style=\"background: #ffffff; border: 1px solid #FED7D7; border-radius: 14px; padding: 25px 30px; box-shadow: 0 4px 15px rgba(0,0,0,0.03);\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 15px;\">\n                <span style=\"background: #C53030; color: #ffffff; width: 32px; height: 32px; border-radius: 8px; display: inline-flex; align-items: center; justify-content: center; font-weight: 700; font-size: 15px;\">\u2715<\/span><\/p>\n<h3 style=\"margin: 0; font-size: 20px; font-weight: 700; color: #9B2C2C;\">Non-Returnable &amp; Non-Exchangeable Items<\/h3>\n<\/p><\/div>\n<p style=\"margin: 0 0 12px 0; color: #4A5568; font-size: 15px;\">\n                For health and safety compliance, the following items cannot be returned or exchanged once unsealed:\n            <\/p>\n<ul style=\"margin: 0; padding-left: 20px; color: #4A5568; font-size: 15px;\">\n<li style=\"margin-bottom: 8px;\"><strong>All Vape Flavors &amp; E-Liquids<\/strong> (salt nicotine and freebase vape flavors).<\/li>\n<li style=\"margin-bottom: 8px;\"><strong>Pods &amp; Coils<\/strong> of all types and sizes.<\/li>\n<li style=\"margin-bottom: 8px;\"><strong>Vape Devices<\/strong> that have been unsealed, filled with e-liquid, or used.<\/li>\n<\/ul><\/div>\n<p>        <!-- Section 3: Delivery Fees Policy --><\/p>\n<div style=\"background: #ffffff; border: 1px solid #E2E8F0; border-radius: 14px; padding: 25px 30px; box-shadow: 0 4px 15px rgba(0,0,0,0.03);\">\n<div style=\"display: flex; align-items: center; gap: 12px; margin-bottom: 20px;\">\n                <span style=\"background: #E51923; color: #ffffff; width: 32px; height: 32px; border-radius: 8px; display: inline-flex; align-items: center; justify-content: center; font-weight: 700; font-size: 15px;\">\ud83d\ude9a<\/span><\/p>\n<h3 style=\"margin: 0; font-size: 20px; font-weight: 700; color: #1A1D20;\">Delivery Fees Policy for Returns<\/h3>\n<\/p><\/div>\n<div style=\"display: grid; gap: 15px; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));\">\n<div style=\"background: #F0FFF4; border: 1px solid #C6F6D5; border-radius: 12px; padding: 20px; border-top: 4px solid #38A169;\">\n<h4 style=\"margin: 0 0 8px 0; color: #22543D; font-size: 17px; font-weight: 700;\">Store Error \/ Defective Item<\/h4>\n<p style=\"margin: 0; color: #2F855A; font-size: 14.5px;\">\n                        If you receive a wrong or factory-defective product, <strong>Sahba Vape<\/strong> covers 100% of all replacement and courier delivery fees.\n                    <\/p>\n<\/p><\/div>\n<div style=\"background: #EDF2F7; border: 1px solid #E2E8F0; border-radius: 12px; padding: 20px; border-top: 4px solid #4A5568;\">\n<h4 style=\"margin: 0 0 8px 0; color: #1A202C; font-size: 17px; font-weight: 700;\">Customer Preference Change<\/h4>\n<p style=\"margin: 0; color: #4A5568; font-size: 14.5px;\">\n                        If returning an intact, sealed item (within 14 days), the customer pays the courier delivery fee for return collection.\n                    <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>    <!-- Contact & Store Info Banner --><\/p>\n<div style=\"margin-top: 40px; background: #1A1D20; color: #ffffff; border-radius: 14px; padding: 30px; text-align: center; border-top: 4px solid #E51923;\">\n<h3 style=\"margin: 0 0 10px 0; font-size: 22px; font-weight: 700; color: #ffffff;\">Need to Initiate a Return?<\/h3>\n<p style=\"margin: 0 0 20px 0; color: #CBD5E0; font-size: 15px;\">Contact our WhatsApp support team with your order ID and product photo daily from 8 AM to 4 AM<\/p>\n<div style=\"display: flex; flex-wrap: wrap; justify-content: center; gap: 20px; font-size: 14.5px; color: #E2E8F0;\">\n<div style=\"background: rgba(255,255,255,0.08); padding: 10px 20px; border-radius: 8px;\">\n                \ud83d\udccd <strong>Address:<\/strong> Amar Plaza Complex, Salem Al Mubarak St, Block 2, Salmiya, Kuwait\n            <\/div>\n<div style=\"background: rgba(255,255,255,0.08); padding: 10px 20px; border-radius: 8px;\">\n                \ud83d\udcf1 <strong>WhatsApp Support:<\/strong> <a href=\"https:\/\/wa.me\/96555727313\" target=\"_blank\" style=\"color: #25D366; text-decoration: none; font-weight: 700; display: inline-block;\" rel=\"noopener\">+965 55727313<\/a>\n            <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Sahba Vape Store &#8211; State of Kuwait Refund &amp; Returns Policy In accordance with Kuwait Consumer Protection Law, Sahba Vape [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-89","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sahbavape.com\/en\/wp-json\/wp\/v2\/pages\/89","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sahbavape.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sahbavape.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sahbavape.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sahbavape.com\/en\/wp-json\/wp\/v2\/comments?post=89"}],"version-history":[{"count":1,"href":"https:\/\/sahbavape.com\/en\/wp-json\/wp\/v2\/pages\/89\/revisions"}],"predecessor-version":[{"id":99,"href":"https:\/\/sahbavape.com\/en\/wp-json\/wp\/v2\/pages\/89\/revisions\/99"}],"wp:attachment":[{"href":"https:\/\/sahbavape.com\/en\/wp-json\/wp\/v2\/media?parent=89"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}