Refund & Returns Policy
In accordance with Kuwait Consumer Protection Law, Sahba Vape provides a fair and transparent return and exchange policy to safeguard customer rights.
Kuwait Consumer Rights Protection
Under Kuwait Consumer Protection Law, customers have the right to exchange or return products within 14 days of purchase, subject to meeting the required conditions listed below.
Conditions for Returns & Exchanges
All of the following conditions must be met jointly:
No return or exchange request will be accepted without presenting the original purchase receipt or confirmed order ID.
The item must remain sealed in its original factory packaging and must not have been opened or used under any circumstances.
The outer packaging must be completely free from tears, scratches, or external damage.
Non-Returnable & Non-Exchangeable Items
For health and safety compliance, the following items cannot be returned or exchanged once unsealed:
- All Vape Flavors & E-Liquids (salt nicotine and freebase vape flavors).
- Pods & Coils of all types and sizes.
- Vape Devices that have been unsealed, filled with e-liquid, or used.
Delivery Fees Policy for Returns
Store Error / Defective Item
If you receive a wrong or factory-defective product, Sahba Vape covers 100% of all replacement and courier delivery fees.
Customer Preference Change
If returning an intact, sealed item (within 14 days), the customer pays the courier delivery fee for return collection.
Need to Initiate a Return?
Contact our WhatsApp support team with your order ID and product photo daily from 8 AM to 4 AM
